E.ON

International Digital Sales & Marketing Program Manager (m/f)

Responsibilities

• Drive the end-to-end digitalization of E.ON’s customer experience, enabling digital B2C sales/service business (commodity brownfield)
• Accountable for managing all digital sales and service program activities for 2 regional units (RU) and to deliver on the defined objectives
• Work closely with other digital team members such as other program and project manager to define and deliver projects in the regions
• Report to the Head of Digital Sales and Service regarding overall status and direction within RU
• Act as a point of contact for the RU for all digital matters, build strong relationships with the relevant digital stakeholders in the RU and manage them accordingly
• Act as interface between the RU and the digital delivery arms within E.ON and with external agencies and contractors to support the delivery in the RU
• Employ adequate methods to understand AS-IS, identify weaknesses and opportunities, set objectives to achieve defined goals and mitigate identified risks
• Set digital strategies and manage the digital portfolio of RU, considering their specific requirements (360 degrees understanding) of achieving digital KPIs targets
• Manage the portfolio of global initiatives to achieve the target KPIs in terms of defining, implementing and follow up on digital KPIs for the RU
• Further develop your digital skills with on the job coaching, mentoring and off the job learning opportunities

Qualifications

• Master’s degree in a marketing, technical or business field
• Significant work experience in account/program management in an international environment, experience of consulting at recognized firms would be beneficial
• Experience in the field of digital customer experience or digital sales and servicing in utilities or similar industry (Telcos, Banking)
• In-depth understanding of online marketing tools and social media platforms and hands on experience with SEO/SEM and CRM software
• Proven skills in managing key digital accounts, involving senior stakeholder management
• Clear understanding of the business and key challenges / opportunities in the regions, as well as a high level of commercial acumen
• Excellent interpersonal, communication and management skills
• Strong analytical skills and delivery focus combined with pragmatic spirit and can do attitude
• Business fluency in English, other languages are a plus (e.g. German, Czech, Swedish, Italian)
• Mobility to undertake frequent international business travel

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